You have lots of customers but how do you get them to upgrade to your new version? A short Adaptive Survey® will help you identify customers most likely to upgrade and uncover upgrade benefits including those you never even imagined. In additional you can glean actionable improvements needed to stimulate upgrades – even if only one person mentions it. CloudMR’s Adaptive Survey® Technology is designed to gather open-ended improvement suggestions and prioritize them using our patent-pending crowd-sourcing technique. It delivers specific actionable improvements along with general areas that need the most attention.
Here is what a typical upgrade-motivation survey looks like using Adaptive Survey® Technology®.
That's it. These four questions deliver the information you need to understand the benefits and improvements needed to drive upgrades. Assuming you get 300 or so responses, the Adaptive Question® will deliver about 100 prioritized improvement suggestions. Our system also groups all suggestions using a patent-pending crowd-sourcing technology that will identify the general areas that need more resources. The output looks like this.