Your own employees have amazing insights gained from years of talking to your customers on the phone every day. A short Adaptive Survey® will help you tap into their wisdom and identify improvements that will impact customers and get backing from your employees. CloudMR’s Adaptive Survey® Technology is designed to gather open-ended improvement suggestions and prioritize them using our patent-pending crowd-sourcing technique. It delivers specific actionable improvements along with general areas that need the most attention.
Here is what a typical employee-wisdom survey looks like using Adaptive Survey® Technology®.
That’s it. These two questions deliver the information you need to understand the benefits and improvements needed to improve loyalty. Assuming you get 300 or so responses, the Adaptive Question® will deliver about 100 prioritized improvement suggestions. Our system also groups all suggestions using a patent-pending crowd-sourcing technology that will identify the general areas that need more resources. The output looks like this.